We use the cheapest possible carrier that offers tracking for all shipments.
Our shipping rates within The Netherlands are €4.99.
We offer free shipping on orders exceeding €150.
For international orders, we will contact you to confirm that your order will be processed and to determine the shipping rates.
We aim to deliver orders within The Netherlands within 5-10 business days. If there are any delays, we will inform you promptly.
Tracking information is provided by the carrier that is delivering your order.
In the event that your order is lost in transit, we will file a complaint with the carrier to resolve the issue. If you receive damaged, faulty, or incorrect items, please contact us at support@hellevated.com and we will resolve the issue as quickly as possible.
We do not currently offer expedited shipping.
While we aim to deliver orders within 5-10 business days, please note that this is not a guarantee as we are a one-person operation.
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